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Frequently Asked Questions

Shopping and Shipping FAQ

When will my order ship?

Orders are shipped within 2-3 business days upon receipt of your order provided the items you ordered are in stock. You will receive an email from us if items are on backorder or are out of stock.  You can read more on our customer service page.

 

Is a signature required for delivery?

Orders with a value exceeding $500 before tax will automatically include a signature requirement for delivery. If you wish to waive the signature requirement, please email us at [email protected] before or shortly after placing your order. Kindly note that if it's your first time ever placing an order with a total exceeding $500 pre-tax, a signature will be required without a waiver.

 

What is Shop Rescue Spa Return policy?

Rescue Spa aims for your complete satisfaction with your order. If, for any reason, you are not entirely satisfied, we gladly offer refunds for items returned to us within 14 days of purchase, as long as they remain in their original packaging, unopened, and unused. Please note that  Rescue Circle Memberships and International Orders are non-refundable. For more detail please check our Return Policy.  

 

How are damages and missing packages handled?

Once an order has left Rescue Spa, it is in the care of UPS. Rescue Spa is not liable for any errors made by the service provider. Any damage caused during shipping should be directed to UPS and their customer service department at 1-800-PICK-UPS

We'll provide you with the required information for filing a claim with the shipping provider. Please be advised that for any damages that occurred during the shipment, the photo must be taken and provided to [email protected]. For more comprehensive details, refer to our Return Policy or email us at [email protected]

 

What if I am not home when my package arrives?

If you are receiving the delivery to your residence and don’t plan to be home, we would advise signing up for UPS My Choice. This is a free service and UPS will email you 24 hours in advance of your delivery. The email will advise you of the approximate delivery window and delivery options if you don’t plan to be home at that time.  Sign up now by clicking on this link www.ups.com/mychoice

 

How many business days will it take for my package to arrive?

Please see the map below for transit time on UPS Ground packages and UPS Holiday Calendar for additional information https://www.ups.com/assets/resources/webcontent/en_US/2024-Holiday-Operations-Schedule.pdf

 
 

 

 

 

 
 
 

How do I Track my order?

When there is an update to your order (e.g. shipment) you will receive an email from Rescue Spa with information on your order.  As an added convenience, Rescue now provides our guests the convenience of registering for an account to enhance your shopping experience.  From your account, you can view the status of your order, reorder products, create and share a wishlist and more.  If you did not register for an account, please contact us for your order information

 

Skincare and Skin Concerns FAQ

When Should I Start Using Anti-Aging Products?

Depending on your skin quality, 24 to 28 are usually the ages when you should begin with your anti-aging skincare routine. The first step towards an anti-aging routine is to begin with a good skincare regimen. Sunscreen is the most important product if you want to prevent the aging of your skin.

 

Should I be wearing SPF Every Day?

According to the American Medical Association, UV rays cause damage to our skin cells increasing the risk of skin aging and skin cancer. Using sunscreen daily is critical to protect the skin cells from this damage. 

 

 

Skincare Ingredients FAQ

What are the most common Ingredients used in Skincare?

Retinoids, vitamin C, peptides, ceramides, niacinamide, hyaluronic acid, and AHAs.

 

What Brands are considered to be Clean Beauty?

DanuceraAugustinus Bader Chantecaille Beaute Christophe Robin Dr. Barbara Sturm, Fur, Leonor Greyl Westman Atelier Vintner's Daughter,

 

 

Biologique Recherche FAQ

Where are the Biologique Recherche Skincare Products Made?

100% of Biologique Recherche skincare products are developed in-house by the Research & Development department in Suresnes, France

 

Why does Biologique Recherche not use retinol?

Biologique Recherche has a gentler approach to skincare; all products are formulated to act ONLY on the epidermis whereas retinol would affect the deeper layer of your skin (the dermis) and your skin DNA.

 

Need more help or have additional questions?

If you need additional help with your skincare concerns, please book a virtual consultation with us here.