Rescue Spa COVID-19 Update
Dear Rescue Spa Clients:
Our retail stores are open — and here’s how we’re keeping everyone safe.
- Rescue Spa Philadelphia: Currently open for in-person shopping 10AM-5PM Monday – Saturday*
- Rescue Spa New York: Currently open for curbside pickup 10AM-5PM Monday – Saturday*
How does Curbside Pickup work?
- Call 866-772-2766 to place your order over the phone.
- When you arrive, call 866-772-2766 and let us know you are here and we’ll bring your order outside to you.
- Shop Rescue Spa: Always open for online purchases and Customer Service Text Chat or Video Chat at www.shoprescuespa.com
* Hours are subject to change.
When will our spas re-open for services?
Rescue Spa Philadelphia: When Philadelphia County moves to the “Green Phase,” we hope to begin offering spa services again. We are closely monitoring information from the city and state but as yet, we do not know when that will be or what the rules and/or restrictions might be for what services can be offered.
Rescue Spa New York: We are hopeful that when New York City move to “Phase 2,” that we will again be able to welcome clients in person to our spa. We are closely monitoring information from the city and state but as yet, we do not know when that will be or what the rules and/or restrictions might be for what services can be offered.
How we are protecting the health and safety of our clients and employees:
The health of our clients and our employees is our priority and we want you to feel safe and comfortable when you’re shopping with us. We’ve followed the COVID-19 retail operations guidelines from the federal, state and local government to create an environment that’s safe for everyone. We appreciate your understanding and patience as we implement these new practices. Here are some of updates we’ve made:
- Requiring face coverings for clients and employees.
- Conducting temperature checks for our employees and requiring them to wash and sanitize their hands frequently.
- Educating our employees about the symptoms and prevention of COVID-19.
- Asking employees and clients if they are sick, or have been exposed to COVID-19 within the last 14 days, to stay at home.
- Implementing sanitation stations with hand sanitizer at our entry ways.
- Taking steps to allow for social distancing of six feet or more, including limiting the number of employees and customers at our locations and adding social distancing signage.
- Maintaining physical distance, and limiting physical contact, during the shopping and checkout process.
- Suspending the use of testers and sampling temporarily to maintain hygienic standards.
- As a spa, we already adhered to medical-grade cleaning and sanitation practices but we’ve added additional measures such as UV light sanitation to further ensure the health and safety of our clients and employees.
- Limiting hours of operation to allow time for additional sanitization and cleaning.
Customer Service: You can contact us via Live Chat, by email at [email protected], or by phone at 866-772-2766, option 3.
Packaging: We are operating in line with advice from the World Health Organization and local authorities. We constantly make sure that all appropriate health and hygiene standards are adhered to.
Third-party deliveries: We continue to work closely with our 3rd party shipping partners to ensure that all appropriate health and hygiene standards are adhered to. We will continue to do our utmost to serve our customers and partners with the highest delivery standards possible throughout this period.
Returns: Due to concerns about the spread of coronavirus, we are temporarily only able to accept returns of unopened merchandise.