Order Cancellation Policy

You may cancel an order within 12 hours following the purchase. After this grace period, the order will be shipped out and will no longer be eligible for cancellation.

 

Shipping Fees

All Orders are shipped through UPS International. Rates and fees are calculated based on the package's location and will show at the checkout screen.

Free shipping is not applicable for any orders shipped outside of the United States. 

 

Taxes & Duties

Most products that Shop Rescue Spa sells are considered duty-free; however, it is your responsibility as the customer to pay for any required taxes and duties required by your country. 

It is further your responsibility to report any purchases of tangible personal property that Shop Rescue Spa Inc. has not taxed and pay use tax on those purchases unless exempt under local State law.

 

Exchange Rates

We currently accept the following currencies:

• US Dollar
• Canadian Dollar
• European Euro
• British Pound

Exchange rates are calculated in real-time and can verify from purchase to purchase

 

International Orders Return Policy

All purchases shipped outside the United States are final sales and cannot be exchanged or returned.
 
If your purchase arrives damaged, please contact us within 24 hours of the package’s delivery with an image of the damaged product in the shipping box. Please email this information to [email protected] so we may promptly assist you.   

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